Service from the airport
- Book in advance via our app or website or at the airport when your plane lands.
- Gather your luggage and follow instructions to wait for your assigned vehicle.
- Join the ride with, or pick up other passengers, going your way.
Find us at the airport
The best way to find us at the airport is to use our mobile check-in feature. When you make a prepaid reservation, opt in to receive text messages. When you arrive at the airport, a text message invites you to start the self check-in process.
If you cannot use our self check-in feature, you’ll find a member of our staff will be standing curbside to assist you. Check out the arrival instructions on your email confirmation for specifics on what to do when you land. By terminal 5 you will find the pickup by stop 3, terminal 4 by stop 5, and terminal 2 & 3 by stop 5.
Wait for your vehicle
Please be prepared to wait a few minutes after checking in with our curbside representative or your phone. Due to security considerations, the airport does not allow us to line up vans at the curb. However, vans wait close by in a holding lot near the airport. The wait time between check-in and boarding varies depending on the volume of passengers, the number of terminal stops, airport traffic, and weather conditions.
Service from your home, office, or hotel
- We recommend booking your ride at least 24 hours in advance.
- Be ready to go at the beginning of your pre-arranged pickup window.
- Join the ride with other passengers going to the airport. When you arrive, our driver will drop you off right outside your airline terminal.