We understand your travel plans may change and we therefore offer a simple cancellation policy. If you no later than 2 hours before your booked pickup time cancel your trip, we will refund the full price. You cancel your trip yourself through our app or website in "My Trips" and will receive a cancellation confirmation sent to your e-mail.
The refund will usually appear on your account 3 to 5 working days after cancellation. Flygbussarna Door to Gate will not reimburse trips canceled later than 2 hours before your pickup time. Nor if you are not on site at the address when your booked pickup time begins.