Customer no-show

A booking is classified as a customer no-show when the driver cannot find the customer on the designated pickup location and cannot reach the customer for further instructions via at the booking provided phone number within a short and reasonable time. The driver follows a strict running schedule and does not have the ability to wait for customers who are not at their pickup location, at the risk of delaying other passengers. 



Have more questions? Submit a request


Please sign in to leave a comment.
Powered by Zendesk